Additionally, top quality packaging materials are used to protect our customer's merchandise while in transit. We do try to take all necessary steps to insure the safety of each item shipped.
Delivery Timeline
You should receive your order within 7 to 10 business days from the date the order was placed. This allows for 24 to 48 hours to package and process your order. In the unlikely event your order is delayed. BK Shops will contact you immediately via e-mail or phone.
BK Shops reserves the right to ship any processed order from either of our four warehouse locations. A tracking number as well as shipment details are available upon request, seventy-two(72) hours after order is placed.
Return Policy
Claiming damages and Returns
BK Shops takes great pride in the quality of the products we offer. To insure quality is what our customers receive, great care is taken when packaging our merchandise. Unfortunately there is no way to guarantee that every item will be delivered in perfect condition.
Note: All returns are time sensitive. Items need to be returned within thirty days of receipt with the exception of the leather(ten days from receipt) and jewelry(seven days of receipt). Your return claim will not be honored if requested/returned outside these given dates.
We are not responsible for the shipping and handling charges accrued for returning merchandise. We will gladly pay the return shipping charges to send a replacement to our customers if an incorrect, defective, or damaged item is received, however all return
shipping charges will be the sole responsiblity of our customers.
You can process all claims and/or returns by sending a message in our Contact Us button. Provide us with: your fullname, mailing address, day and evening phones, e-mail address, product ID number, purchase order number, date product received, whether you wish a refund or replacement and the reason for the return. Once processed we will e-mail you a Return Authorization Number for the merchandise. This Return Authorization Number needs to be written clearly on the outside of the return package. The return address for either of our warehouses will be provided on the shipping label which will be mailed to you. All returns must be received in the same condition as when shipped. All merchandise returned must include the original package containing the merchandise received.
Additionally, we ask that the return shipment be sent in the same shipping box and include the same packaging materials as was previously used for shipping the merchandise. To make sure that all returns receive proper credit once received, we recommend that all customers ship all returns either using UPS or USPS Mail. In addition, it is recommended customers ship their returns with a confirmation receipt. Please contact your local carrier for more information on "Signature Required" or "Delivery Confirmation" shipments. You can return the merchandise immediately.
Note: A restocking fee will apply to those returns that are not incorrect, defective or damaged. This fee ranges from 0%-20% of the cost of the item, but will depend primarily on the item being returned. If a restocking fee applies, this information will be included in the e-mail containing you Return Authorization Number.
